NOTICE - The Academic Affairs Ombudsman Office is a confidential, independent
resource authorized to informally address student concerns from a neutral
position, ultimately facilitating the process of conflict resolution.
The Office of the Associate Ombuds for Student Services provides confidential,
impartial, independent and informal assistance to students in addressing
both academic and non-academic concerns at the University-level that established
processes and procedures have not resolved.
All interactions with the Associate Ombuds are strictly confidential except
cases where there is consent by complainant; imminent harm to the complainant,
others or University; or a legal concern.
The Associate Ombuds does not operate as an advocate for individuals or
the University, but as an advocate for fairness of outcomes. This office
considers all sides of a concern in an impartial and objective manner.
The Associate Ombuds is an independent entity and reports directly to
the Provost of Academic Affairs.
The Associate Ombuds works informally to achieve fair and equitable solutions
to concerns; we are not a licensed attorney.
The Ombuds can:
- Answer question.
- Help analyze your situation.
- Help develop options for addressing your concerns.
- Identify and explain relevant University policies and procedures.
- Listen carefully to your concerns and complaints.
- Refer you to appropriate persons and arrange meetings.
- Recommend changes in procedures or policies to University officials.
The Ombuds cannot:
- Advocate for specific concerns.
- Direct any University office to change a decision.
- Make binding or administrative decisions.
- Make decisions for you.
- Make, change or set aside policy, procedures, rules or regulations.
- Provide legal advice or represent you in a legal manner.
- Replace or circumvent existing channels.
The University is committed to providing the best possible environment
for all of its students, faculty and staff. We want to assure that all
constituents of the University are served well in all situations.
***PLEASE note that because of the confidential and informal nature of
the Office of the Associate Ombudsman, it is not considered an "office
of notice" to the University. To give notice to the University, an
individual must go to the appropriate office or personnel. ***